Terms of Use
Last Updated: May 15, 2026
Welcome to MEDcovery.
These Terms of Use (the “Terms”) apply to your access to and use of any websites, mobile applications, and other online products and services that are provided by MEDcovery and our subsidiaries, parents, or affiliates (collectively, “MEDcovery,” “MC,” “we,” “us,” or “our”)) at or linked to the domain www.medcovery.com (collectively, our “website”).
These Terms do not alter in any way the terms or conditions of any other agreement you may have with us or our subsidiaries or affiliates, for services or otherwise, including any patient-treatment agreement or financial-responsibility agreement you may sign at one of our clinic locations. In addition, if you provide us with your mobile phone number and affirmatively opt in to our SMS Program (whether through our website, through a paper intake form at a clinic location, or through verbal consent confirmed in writing), you agree to the SMS Messaging Program Terms below.
By using our website, you agree to these Terms. Our Privacy Policy explains how we collect and use personal information you provide to us, including information collected on paper intake forms at our clinic locations. Certain protected health information that you provide to us while receiving treatment is governed by our HIPAA Notice of Privacy Practices, available at medcovery.com/notice-of-privacy-practices/.
Changes to These Terms
We have the right to change or add to these Terms at any time by posting the amended Terms on the website and updating the “Last Updated” date above. Any use of the website after our publication of any such changes shall constitute your acceptance of the Terms as modified. However, any Dispute (as defined below) that arose before the modification shall be governed by the Terms (including the binding individual arbitration clause) that was in place when the Dispute arose. It is your responsibility to review these Terms periodically, and if at any time you find these Terms unacceptable, you must immediately leave the website and cease all use of the website.
Emergencies
THIS WEBSITE IS NOT AN EMERGENCY-RESPONSE OR EMERGENCY-MONITORING SERVICE, AND ANY PERSON WHO IS AWARE OF AN EMERGENCY SITUATION OR BELIEVES THAT A PERSON MAY BE AT RISK OF INJURY OR DEATH OR WHO MAY HARM THEMSELVES OR ANOTHER PERSON SHOULD DIAL “911” OR AN APPROPRIATE EMERGENCY RESPONDER. MC IS UNDER NO OBLIGATION TO MONITOR OR RESPOND TO COMMUNICATIONS MADE TO THE WEBSITE.
No Medical Advice
The website contains information only and not medical advice. Content on the website, including text, graphics, images, descriptions of injuries (such as whiplash, neck pain, back pain, headache, sciatica, knee pain, shoulder pain, wrist pain, and ankle pain), descriptions of treatments (such as heat therapy, cold therapy, electrical muscle stimulation, ultrasound therapy, interferential therapy, intersegmental traction, massage therapy, cold laser therapy, and therapeutic exercise), patient stories, and other materials, is provided for general informational and educational purposes only. It is not intended to be, and should not be treated as, a substitute for professional medical advice, diagnosis, or treatment for any particular condition or injury.
None of the information on the website is intended to diagnose, treat, alleviate, or cure any medical condition or disease. You should not rely on information on the website as a substitute for professional health or medical advice. Always seek the advice of your physician, chiropractor, or other qualified healthcare provider with any questions you may have regarding a medical condition or injury, and never disregard or delay seeking professional medical advice because of something you have read on the website.
Use of, or access to, the website does not create a doctor-patient, chiropractor-patient, or any other professional treatment relationship between you and MEDcovery. Such a relationship is established only through an in-person evaluation at one of our clinic locations and is subject to a separate written agreement and our HIPAA Notice of Privacy Practices. Any individualized recommendations regarding your care will be made only after an in-person examination by a licensed MEDcovery provider.
If you think you may have a medical emergency, call 911 or your local emergency responder immediately. Do not rely on the website or any electronic communication to MEDcovery to obtain urgent or emergency care.
Access to the website
In connection with your use of the website, you are responsible for making all arrangements necessary for you to have access to the website; and ensuring that all persons who access the website through your internet connection are aware of these Terms and comply with them.
Age Requirement
The website is intended and only suitable for individuals 18 years of age and above. Some of the content on the website may not be appropriate for children. Children under the age of 13 are not permitted to use the website. We strongly recommend that children between the ages of 13 and 17 ask their parent or guardian for permission before viewing the website. MEDcovery hereby disclaims all liability for use by individuals under the age of 18.
Geographic Scope
This website is intended for United States use only. We make no representation that any of the materials or the services to which you have been given access via the website are available or appropriate for use in locations outside of the United States.
Data Privacy
Upon acceptance of these Terms, you confirm that you have read, understood, and accepted our Privacy Policy and HIPAA Notice of Privacy Practices. All information you provide in connection with your use of the website is governed by our Privacy Policy. Protected health information you provide to us while receiving treatment is governed by our HIPAA Notice of Privacy Practices.
Security of Personal Information
While we endeavor to incorporate reasonable safeguards to help protect and secure your personal information, such as transmitting information via industry-standard secure socket layer (SSL) technology, no data transmission over the internet, mobile networks, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure. Any such transmission is done at your own risk.
Access Restrictions
You may access, and we grant you a non-exclusive right to use, the website and all content contained on the website in accordance with these Terms. You will comply with these Terms and all applicable laws when using the website. We have the right to disable your access to the website at any time, including if, in our opinion, you have violated any provision of these Terms.
You specifically agree not to use the website in any way that violates any federal, state, local, or international law or regulation; to access any services provided by us in violation of any copyright or other intellectual property right; or to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the website, or which, as determined by us, may harm us or users of the website, or expose them to liability.
You are prohibited from violating or attempting to violate any security features of the website, including by accessing content or data not intended for you, attempting to probe, scan, or test the vulnerability of the website, interfering or attempting to interfere with service to any user, host, or network, using the website to send unsolicited e-mail, forging any TCP/IP packet header, or attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce to a human-perceivable form any content on the website. Any violation of system or network security may subject you to civil and/or criminal liability.
User Submissions and Contact Forms
Portions of the website allow you to submit information to us, including through our “Contact Us” form or scheduling-request forms. By submitting information, you represent and warrant that the information you provide is accurate and complete, that you are at least 18 years of age, and that you have the authority to provide such information about yourself or, where applicable, about a minor for whom you are the parent or legal guardian. Information you submit through the website is governed by our Privacy Policy.
Do not submit protected health information, sensitive personal information, or detailed treatment history through the website. Information you submit through the website is not secure and is not subject to the protections of HIPAA or our HIPAA Notice of Privacy Practices unless and until you become a patient through an in-person visit to one of our clinic locations.
SMS Messaging Program Terms
SMS Consent Communication
“The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.”
Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
You may opt in to receive SMS messages from [MEDcovery] in the following ways:
By filling out a paper/electronic form
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit | Privacy Policy for privacy policy and | Terms of Use for Terms of Service.
Message frequency may vary.
Program Description
MEDcovery operates an SMS text messaging program (the “SMS Program”) to communicate with patients and prospective patients regarding appointment scheduling, appointment reminders, care coordination, billing, and other business-related matters. Please see our Privacy Policy for information about how you may opt into our SMS Program.
Records of Consent
MEDcovery maintains a record of each individual’s SMS opt-in consent and opt-out, including the date, channel through which consent was given, and the mobile phone number associated with the consent, as further described in our Privacy Policy.
Message Frequency and Charges
Message frequency varies based on your interactions with MEDcovery. Message and data rates may apply according to your mobile carrier’s plan. MEDcovery is not responsible for any charges imposed by your wireless carrier.
Opt-Out
You may opt out of the SMS Program at any time by replying STOP to any message. Upon receipt of your opt-out, you will receive a confirmation message and will not receive further SMS messages from MEDcovery unless you opt back in.
Help
Reply HELP to any message for support, or contact us at opdirector@medcovery.com or 1-888-KAR-WREK.
Supported Carriers
The SMS Program is available on major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
Privacy
Mobile information collected in connection with the SMS Program, including phone numbers and opt-in consent, will not be shared with or sold to third parties or affiliates for marketing or promotional purposes, regardless of whether you opted in through our website, through a paper intake form at a clinic location, or through verbal consent confirmed in writing. This exclusion applies notwithstanding anything to the contrary elsewhere in these Terms or in our Privacy Policy. See our Privacy Policy for full details.
Changes to the SMS Program
MEDcovery may modify or discontinue the SMS Program at any time without notice.
Intellectual Property
Copyright Notice
The website is owned and operated by MC. The entire contents and design of the website are protected by U.S. and international copyright law. All rights regarding the website and materials contained on the website are either owned by MC, are licensed to it, or are used with permission. You may not copy, republish, upload, post, display, transmit, or frame any of these materials without prior written consent from MC.
Copyright Infringement – DMCA Notice
The Digital Millennium Copyright Act (the “DMCA”) provides remedies for copyright holders who believe in good faith that material appearing on the internet infringes their rights under copyright law. If you believe in good faith that content or material on the website infringes a valid copyright owned by you, you (or your agent) may send MC a notice requesting that the material be removed or access to it blocked. This request should be sent to us by e-mail at opdirector@medcovery.com or by mail at 10310 West Markham Street, Suite 210, Little Rock, AR 72205.
The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing or the subject of infringing activity; (d) the name, address, telephone number, and e-mail address of the complaining party; (e) a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Counter-notices must meet the then-current statutory requirements imposed by the DMCA and should be sent to the addresses above.
Trademark Notice
MEDcovery, MC, our company name, and all related names, logos, product and service names, design marks, and slogans are the trademarks or service marks of MC or its affiliates or licensors. You are not authorized to use any MC name or mark in any advertisement, publicity, or in any other commercial manner without prior written consent of MC. All other trademarks appearing on the website are the property of their respective owners.
Third-Party Content
We may provide information about third-party products, services, activities, or events on our website, or we may allow third parties to make their content and information available on our website (collectively, “Third-Party Content”) as a service to those interested in this information. Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party. We do not control, endorse, or adopt any Third-Party Content and make no representations or warranties of any kind regarding Third-Party Content. Your access to and use of such Third-Party Content is at your own risk.
In addition, we may use third-party hosting, scheduling, communications, analytics, and payment service(s), including RingCentral (SMS), Google Analytics, and standard insurance-clearinghouse and card-processing services (each, a “Third-Party Service”) to facilitate use of our website and the delivery of services to you.
Representations and Warranties
Visitor Representation and Warranty
You represent and warrant to us that: (a) you are at least eighteen (18) years of age; and (b) your use of the website will be in compliance with these Terms.
No MC Warranties
USE OF THE WEBSITE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM MC OR THROUGH THE WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. MC, ITS PROCESSORS, ITS PROVIDERS, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE, OR CORRECT; THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS; THAT THE WEBSITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
MC DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE, IF ANY, ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE WEBSITE OR ANY HYPERLINKED WEBSITE OR SERVICE, OR FEATURED IN ANY BANNER OR OTHER ADVERTISING.
NONE OF OUR SERVICES IS INTENDED TO OR DOES DIAGNOSE, TREAT, ALLEVIATE, OR CURE IN ANY WAY ANY MEDICAL CONDITION OR DISEASE. YOU SHOULD NOT RELY ON THE WEBSITE AS A SUBSTITUTE FOR PROFESSIONAL HEALTH OR MEDICAL ADVICE.
Indemnification
BY VISITING THE WEBSITE, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS MC AND ANY AFFILIATED MC ENTITY, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AND REPRESENTATIVES (COLLECTIVELY, “MC PARTIES”) FROM AND AGAINST ALL CLAIMS, ACTIONS, DEMANDS, LIABILITIES, JUDGMENTS, SETTLEMENTS, COSTS, LOSSES, DAMAGES, TAX ASSESSMENTS, PENALTIES, INTEREST, AND EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS’ FEES) ARISING OUT OF ANY CLAIM YOU MAY INCUR IN CONNECTION WITH YOUR USE OF THE WEBSITE, EVEN IF YOU HAVE PREVIOUSLY ADVISED MC OF THE POSSIBILITY OF SUCH CLAIM.
Disputes
If a dispute of any kind arises, we want to understand and address your concerns quickly and to your satisfaction. Please contact us promptly regarding any alleged dispute. “Disputes” between you and MC, including its processors, suppliers, or licensors or their respective affiliates, agents, directors, or employees, are defined for the purposes of these Terms to include any claim, controversy, or dispute (whether involving contract, tort, equitable, statutory, or any other legal theory) between you and MC.
Limitation of Liability and Damages
THE USER’S SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITE IS TO STOP USING THE WEBSITE. YOU AGREE THAT UNDER NO CIRCUMSTANCE SHALL ANY OF THE MC PARTIES BE LIABLE FOR ANY DAMAGE RESULTING FROM YOUR USE OR INABILITY TO USE THE WEBSITE OR THE MATERIALS ON THE WEBSITE. THIS PROTECTION COVERS CLAIMS BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, AND ANY OTHER LEGAL THEORY, AND ALL LOSSES AND CLAIMS OF ANY TYPE INCLUDING, WITHOUT LIMITATION, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, RELIANCE, CONSEQUENTIAL, EXEMPLARY, AND PUNITIVE DAMAGES, PERSONAL INJURY/WRONGFUL DEATH, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION.
Nothing in this section limits any right you may have under applicable Arkansas state law with respect to professional services provided to you as a patient of an MC clinic.
Binding Individual Arbitration
You and MC agree to arbitrate all Disputes. Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to award the same damages and relief that a court can. ANY ARBITRATION UNDER THIS AGREEMENT WILL BE ONLY ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT PERMITTED, AND YOU ARE WAIVING YOUR RIGHTS TO HAVE YOUR CASE DECIDED BY A JURY AND TO PARTICIPATE IN A CLASS ACTION AGAINST MC. All Disputes shall be resolved finally and exclusively by binding individual arbitration with a single arbitrator administered by the American Arbitration Association. The Federal Arbitration Act, 9 U.S.C. §§ 1-16, fully applies. Consumer claimants may elect to pursue their claims in their local small-claims court. Any arbitration hearing will occur in Little Rock, Arkansas, or, for consumer claimants, in the county where they reside, or another mutually agreeable location, or a location ordered by the arbitrator. Subject to the arbitration provisions above, you consent to the exclusive jurisdiction and venue of the state courts in Little Rock, Arkansas, or federal court for the District of Arkansas, for any judicial proceedings.
Opt-Out of Arbitration
You have the right to opt out and not be bound by the arbitration and class-action waiver provisions set forth above by sending written notice of your decision to opt out to opdirector@medcovery.com. The notice must be sent within thirty (30) days of (a) the most recent date of these Terms as set forth above; or (b) the first date that you used the website that contained any version of these Terms that included this version of the mandatory arbitration and class-action waiver, whichever is later.
Jurisdiction
Information provided on MC’s website is not targeted to users in any particular locality nor is it intended to constitute the doing of business in any jurisdiction. The website is a service provided by MC and does not constitute any contact with any jurisdiction outside the State of Arkansas. This Agreement is entered into and performed in the State of Arkansas, United States of America. It is governed by and shall be construed under the laws of the State of Arkansas, exclusive of any choice-of-law or conflict-of-law provisions.
Limitation on Time to Initiate a Dispute
Unless otherwise required by law, an action or proceeding by you relating to any Dispute must commence within one (1) year after the cause of action accrues.
Term and Termination
These Terms take effect when you first use the website and remain in effect until terminated. If we make changes to these Terms, we will provide notice of such changes, such as by posting a notice on our website and/or updating the “Last Updated” date above. Your continued use of our website following the posting of changes or modifications will confirm your acceptance of such changes or modifications.
We reserve the right to withdraw or amend the website, and any service or material we provide on the website, in our sole discretion without notice at any time. We will not be liable if for any reason all or any part of the website is unavailable at any time or for any period.
General Provisions
Electronic Contracting
By using our website, you represent and warrant that you have the ability to enter into agreements and/or make transactions electronically. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by such agreements and transactions.
Entire Agreement; Conflicting Terms
Except as expressly provided in these Terms, these Terms are a complete statement of the agreement between you and MC regarding the website, and they describe the entire liability of MC and your exclusive remedy with respect to your access and use of the website. In the event of a conflict between these Terms and any other MC agreement or policy, these Terms shall prevail with respect to your access and use of the website, except that our HIPAA Notice of Privacy Practices shall prevail with respect to the use and disclosure of protected health information governed by HIPAA.
Severability
If any provision of these Terms is invalid or unenforceable under applicable law, then it shall be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
Waiver
No waiver of any breach of any provision of these Terms shall constitute a waiver of any prior, concurrent, or subsequent breach, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
Assignment
You may not assign any rights or obligations under these Terms without MC’s prior written consent. Any purported assignment or delegation shall be null and void. MC may freely assign its rights or obligations under these Terms, including in connection with a merger, acquisition, or sale of all or substantially all of its assets, or to any affiliate or as part of a corporate reorganization.
Survival
All sections of these Terms which, by their nature, are designed to survive expiration or termination of this Agreement, including but not limited to the indemnification and limitation-of-liability provisions, shall survive.
Notices
You agree that we may provide any and all notices to you by e-mail, telephone, SMS (where you have opted in), as well as by any other reasonable method.
Contact Information
Please contact us with any questions or concerns regarding these Terms by e-mail at opdirector@medcovery.com or write to us at:
MEDcovery
10310 West Markham Street, Suite 210
Little Rock, AR 72205
1-888-KAR-WREK
Effective Date: May 15, 2026
Last Updated: May 15, 2026